# How Property Managers Earn a TrueMatch™ Score **PropertyManagement.com** URL: https://propertymanagement.com/how-truematch-score-works Last Updated: June 2026 --- ## Introduction Turn your owner outcomes into a score. A 0-100 verified performance score built from owner surveys, certified metrics, and your synced software. - Free to verify, free to stay verified - Every survey response checked against your real owner list - Every point traceable to a verified outcome **Get verified:** https://propertymanagement.com/get-verified **View the full interactive version:** https://propertymanagement.com/how-truematch-score-works --- ## June 2026 Update The June 2026 scoring update is live: verified owner surveys now drive the TrueMatch™ Score. --- ## Why We Rebuilt It Star ratings measure moments. Your owners live with outcomes. If you run a strong operation, public stars and profile size only tell part of the story. They do not show whether rent is collected on time, work orders close quickly, or owners would trust you with their next property. So we rebuilt TrueMatch™ around the proof property managers can actually control: verified owner experience, operational data, and current performance. ### The owner outcomes your score surfaces - Maintenance value -- the outcome owners remember at renewal time - Communication owners can feel every week - Accounting clarity -- because opacity kills trust - Leasing results that show up in owner cash flow Source: 1,099 verified property owner survey responses, 2026. --- ## The Formula Three inputs. One score you can improve. Every point on the scale traces back to a verified survey response or a certified metric. Backed by real operational data. **Side note:** plan level, ad spend, and Google ratings are not inputs. They never have been. ### 1. Property owner surveys Your owners score their outcomes across seven dimensions, from leasing to maintenance and communication. - Sent by us to your full owner list - Anchored at the industry median of 77.7 - Recency-weighted and confidence-adjusted ### 2. Certified Performance Metrics (0 to +1 each) Six operational metrics graded against verified industry benchmarks, pulled straight from your system of record. - Measured from your system of record - Benchmarked against verified distributions - Graded on the verified number. ### 3. Synced (+3) Connect AppFolio, Buildium, Rentvine, Rent Manager, and more. Syncing is what makes every other number verifiable. - +3 the day you connect - Powers all six certified metrics and surveys - Unlocks owner-match eligibility ### How it adds up Verified owner surveys build your base from the industry median of 77.7. Certified Performance Metrics and syncing stack on top. Nothing scores past 100, and nothing skips the line. No pay-to-play. No black boxes. Only math. --- ## Owner Surveys Your verified owner surveys are the core of the score. Owner experience is the single best predictor of how a manager will treat the next owner. So it carries the most weight. Survey flow: - Connect your software - We run the survey campaign - Responses are scored and weighted Scoring signals: - Recency -- newer responses weigh more - 7 dimensions -- the outcomes owners live with - Verified from data sync -- matched to your real owner roster ### Confidence More coverage, more confidence. - Clients surveyed -- 46 - Total client base -- 65 As surveys reach more of your client base, confidence rises and your verified performance counts at full strength. Small samples can't swing the score in either direction. --- ## Certified Performance Metrics Certified Performance Metrics prove the operations behind the badge. Each metric is graded 0 to +1 on the verified number from your synced software. Better operations earn more of the point. | Certified Performance Metric | What we measure | Elite (+1.0) | |--------|-----------------|--------------| | Speedy Leasing | Median days to lease a vacant unit | ≤ 17 days | | Speedy Repair | Median days to complete a work order | ≤ 3 days | | Rent Collection | Percent of rent collected on time | ≥ 98% | | Occupancy | Percent of managed units occupied | ≥ 96% | | Rental Price Accuracy | Listing price vs. actual market rent | within 2% | | Lease Renewal | Percent of leases renewed or converted | ≥ 70% | Benchmarks are calibrated against verified industry distributions and reviewed before every scoring update. Verified credentials like Financial Trust, Tech Enabled, NARPM Membership, and Asset Manager add at full value once verified. More metrics are coming. **Why grades instead of pass/fail?** A 5-day repair median deserves more credit than a 15-day one, and you can watch yourself climb. --- ## Synced Matching Flow Sync once. Earn proof across the system. Your PM software is the system of record. One read-only connection turns it into verified proof and puts you in the matching flow when owners search. Inputs: - Base Score -- 84.50 - Property Search -- 1284 Alpine Way, Boise, ID - Owner Preferences -- Fast leasing / low vacancy; Quick maintenance turnaround; Maximizing my rental income Result: - Your #1 TrueMatch™ -- Summit Peak Property Management, Boise, Idaho - TrueMatch™ Score -- 91.24 - Why Summit Peak is your TrueMatch™: ranked #1 in your market by verified performance signals; verified owner survey advantage applied to the score; strong fit for your priorities: fast leasing, quick maintenance, maximizing rental income. --- ## What Can't Buy or Inflate Your Score Your score should reward performance, not marketing leverage. - **Your price level** -- Owners judge value through verified survey responses. Premium pricing is never docked by default. - **Money, in any form** -- No paid plan, ad, or sponsorship changes your score. Performance is not for sale. - **Google star volume** -- Most public reviews come from tenants. They can add context, but they do not drive your score. - **Sheer size and age** -- A larger portfolio or longer history does not outrank current owner outcomes. --- ## Two Numbers: Base Score vs. TrueMatch™ Fit Your base proves your operating track record. TrueMatch™ fit shows where that proof is most relevant to a specific owner. **Base Score (84.50):** Your standing 0-100 verified number: owner surveys, metrics, and sync. It lives in your dashboard and moves only when verified data changes. **TrueMatch™ Score (91.24):** Calculated fresh for every owner search. The property's address, type, and priorities re-weight your verified strengths so you show up for owners who need what you do best. Same verified company. Different owner needs. Different match context. - Single-family · Boise · "maintenance matters most" -- Match emphasis: Repairs + communication - Condo · Austin · "keep it occupied, price it right" -- Match emphasis: Leasing + pricing Verification gates first. Rank = performance + fit. Paid only after a door closes. Match position is never for sale. --- ## How to Raise Your Score The path up is operational, transparent, and in your control. - **Sync your PM software** -- One connection turns your owner list and operating data into verified surveys, +3, graded metrics, and match eligibility. - **Keep your metrics current** -- Metrics stay earned while the data stays fresh. Stronger verified numbers earn more of each +1. - **Keep feedback fresh** -- Recent owner responses weigh most. Make surveys a rhythm, not a one-time campaign. --- ## Why It Matters Get found for the work you're already doing. Every rental property is different, and so is every owner. A first-time landlord with one condo needs different strengths than an out-of-state investor with twelve doors. TrueMatch™ uses your verified strengths to put your company in front of the owners most likely to value them. Owners get proof. Your company gets found. The math stays open. - 400+ verified property management companies scored - 1,099 verified owner responses behind the 2026 model - 0 score points available for purchase, sponsorship, or ad spend --- ## Frequently Asked Questions ### What is the TrueMatch™ score range? Zero to 100. Most verified, actively engaged property management companies land in the high 70s to high 80s. Scores above 90 are rare and earned through sustained owner satisfaction plus strong graded metrics. ### Who sees my score? You see your score in your Client Dashboard. Property owners see your profile and the match signals you choose to publish -- surveys, metrics, badges, and proof. Behind the scenes, your score determines match eligibility and ranking. We do not publish a public bottom-to-top ranking of every company in your market. ### What changed in the June 2026 update? Verified owner surveys moved from a small bonus to the core of the score. Certified Performance Metrics are now graded on the metric behind the badge instead of counting as a flat bonus. Size and tenure no longer carry the score. Your price level does not affect the score -- owners judge value themselves through the survey. ### How do you verify that survey responses come from real property owners? Every response is matched against your synced owner roster or verified owner directory. We only survey real, active clients -- not a hand-picked sample. Coverage is reconciled against your door count, and inattentive responses are filtered out before they count. ### What's the difference between my Base Score and a TrueMatch™ Score? Your Base Score is your standing 0-100 verified number -- surveys, metrics, and sync -- the same for everyone and living in your dashboard. A TrueMatch™ Score is calculated fresh for each owner search, re-weighting your verified strengths to fit that property's type, location, and priorities. ### Can advertising or a paid plan change my score? No. Paid features can change what you publish and where your proof appears, but never what you score. There is no paid variable anywhere in the formula. ### Do Google reviews still count? They appear on your profile for context, but they are no longer a core driver of the score. Most public reviews come from tenants. The score is built for property owners, so it's built from verified property owner feedback. ### Will charging premium fees hurt my score? No. Premium pricing is never docked. Whether your price is worth it gets judged by your owners through the maintenance cost-value survey question. The fees you set are your business -- we score the outcomes. ### How often are scores updated? Your score refreshes as new verified owner responses and synced performance data arrive. The methodology itself is reviewed on a set cadence, with changes announced before they take effect. ### I'm verified and my score changed with the update. What now? The update re-bases every score on verified owner experience, so movement is expected -- in both directions. The path up is entirely in your control: sync your software so we survey your full owner list, keep metrics current, and let fresh feedback accumulate. Nothing about the old model's size or review-count advantages can hold a score up anymore. ### How long does verification take? The verification form takes 10 to 15 minutes. Your score reveal follows within about 10 business days, and your live profile activates within 48 hours of approval. ### Is my data secure? Yes. Synced data is used to verify performance and power your profile -- never sold to your competitors. Owner survey responses are anonymized in everything we publish. --- ## Get Verified and Show Owners the Score You've Earned Claiming, verifying, surveying, and raising your score are free. Owners in your market are already comparing property managers -- give them verified proof they can trust. - Claim and verify your company profile in 10-15 minutes - Sync your software so we can survey your owners, free - Track score movement as fresh proof comes in **Get Verified for Free:** https://propertymanagement.com/get-verified --- *Copyright © 2026 PropertyManagement.com. No pay-to-play. No black boxes. Only math.*