Hales Property Management
PM company in Chicago, IL
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 639 public reviewers say about Hales Property Management
We read all 639 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Sep 30, 2026
- 24% property owners · ~154 · 4.4 stars
- 18% tenants · ~114 · 4.0 stars
- 24% unattributed · 156 · 4.9 stars
- 28% rating only · 179 · 4.6 stars
- 6% excluded · 36 · 4.9 stars
Property owners
~154 reviewsEstimated
Property owners praise
- Communication & responsiveness· 65%
- Friendly, helpful staff· 47%
- Professionalism· 38%
Property owners complain about
- Communication breakdowns10%
- Unprofessional conduct10%
- Maintenance markups & surprise fees8%
Tenants
~114 reviewsEstimated
Tenants praise
- Communication & responsiveness· 43%
- Friendly, helpful staff· 29%
- Fast maintenance turnaround· 29%
Tenants complain about
- Communication breakdowns13%
- Unprofessional conduct11%
- Hard to reach a person9%
Summary
639 reviews of Hales Property Management
Of the 639 public reviews we read, 460 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Hales Property Management
Property owners (in 154 reviews) rate the experience with Hales Property Management 4.4 out of 5, down 0.7 over 24 months; with communication and staff friendliness being highlighted strengths and most often complain about communication (10% of property owner reviews).
Summary of Tenant Reviews for Hales Property Management
Tenants (114 reviews) rate Hales Property Management 4.0 out of 5, down 0.7 over 24 months; they most often praise communication and complain about communication (13% of tenant reviews).
156 reviews don't say who wrote them. 179 are star ratings with no text. 30 written by agents, vendors or partners and 6 off-topic reviews are excluded.
Estimated from public reviews as of Sep 30, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 640 reviews
Based on 120 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Hales Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.